Returns Eligibility
We accept returns or replacements only in the following cases:
- The product is damaged
- The product is defective
- The wrong item was delivered
Due to the nature of children’s toys, we do not accept returns for:
- Change of mind
- Normal wear and tear
- Minor variations in color or finish (natural wood products)
Return Request Timeline
- You must raise a return request within 48 hours of delivery.
- Requests made after this period may not be accepted.
How to Request a Return
To request a return or replacement:
- Email us at support@yourdomain.com
- Include:
- Order number
- Reason for return
- Clear photos or videos of the issue
Our team will review and respond within 1–2 business days.
Return Approval & Pickup
- Once approved, we will arrange a return pickup or provide return instructions.
- Products must be unused, in original packaging, and in the same condition as received.
Refunds
- Once the returned item is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed to the original payment method.
Refund timeline:
- India: 5–7 business days
- USA: 7–10 business days
Replacement
If eligible, we will ship a replacement at no additional cost.
If a replacement is unavailable, a refund will be issued.
Shipping Charges
- Shipping charges are non-refundable, unless the return is due to our error.
- If a return is caused by an incorrect address or failed delivery, additional charges may apply.
Cancellations
- Orders can be canceled only before shipment.
- Once shipped, cancellation is not possible.